Airline responses to CNTE protests at AICM: flight assistance

Airline responses to CNTE protests at AICM: What to do if you missed your flight Airline Responses to CNTE Blockades at AICM: What to Do If You Missed Your Flight This Thursday, March 20, 2025, the National Coordinator of Education Workers (CNTE) is causing significant disruptions at the Mexico City International Airport (AICM). Teachers are blockading access points, leaving hundreds of passengers stranded and missing their flights. The protests, reportedly against modifications to the ISSSTE Law, are directly impacting travelers attempting to board both national and international flights. As the situation unfolds, airlines are scrambling to provide solutions for affected customers. This article provides a comprehensive overview of the situation and the measures airlines are taking to assist passengers. CNTE Protests Paralyze Access to AICM Since 6:00 AM, members of CNTE Sections 22 from Oaxaca, 7 from Chiapas, 14 from Guerrero, and 18 from Michoacán have blockaded key access points to the AICM. According to reports from *Milenio*, the blockades are concentrated on Circuito Interior, severely impacting passengers trying to reach Terminals 1 and 2. The protests are not only affecting the AICM but also threatening to extend to the Felipe Ángeles International Airport (AIFA), potentially disrupting operations there as well (Milenio, 2025). Airline Responses: Aeroméxico, Volaris, and VivaAerobús Take Action Recognizing the widespread disruption, major airlines operating at the AICM are issuing statements and implementing contingency plans. Aeroméxico, Volaris, and VivaAerobús are utilizing social media platforms to communicate with passengers and offer alternatives for those affected by the blockades. Aeroméxico's Protection Policy Aeroméxico has advised passengers to anticipate delays and arrive at the AICM well in advance. In addition, the airline has reactivated its passenger protection policy. According to Aeroméxico, passengers holding tickets with plate 139, including the AM code issued before or on March 20, 2025, can apply for protection until March 23, 2025. This policy allows passengers to rebook their flights without incurring change fees or fare differences, provided the original route and cabin class are maintained. Waivers for ticket re-issuance fees are also being offered. «#AeromexicoInforma: Due to demonstrations, there are traffic disruptions for access to @AICM_mx, we suggest taking precautions and anticipating your arrival to avoid setbacks.» - Aeroméxico (@Aeromexico), March 20, 2025 However, Aeroméxico clarifies that this protection policy does not cover additional costs such as ground transportation, lodging, or meals. The protection applies exclusively to reservations made through Aeroméxico's internal channels, regardless of the point of sale. Passengers with inquiries can contact Aeroméxico's customer service line at 55 5133 4000 or visit their official website for WhatsApp assistance (Aeroméxico, 2025). VivaAerobús Offers Flexibility VivaAerobús has also addressed the situation with a «FlexSÍbilidad» policy available on their website. This policy applies to flights affected and operated on March 20, 2025. Passengers can access the policy by providing their reservation code and last name on the VivaAerobús website or through their mobile app, available on both the App Store and Google Play (VivaAerobús, 2025). Volaris Recommends Early Arrival and Direct Communication Volaris is urging passengers to arrive at the AICM with ample time. Those who have missed their flights are encouraged to contact Volaris directly via direct message on X (formerly Twitter) for assistance. *Volaris* has also issued an advisory regarding the demonstrations. «#VolarisInforma⚠️ Take your time! There are demonstrators present on roads near the Mexico City International Airport, so we suggest our Customers take precautions. If you need help, write to us by DM.» - Volaris (@viajaVolaris), March 20, 2025 Advice for Affected Passengers If you are traveling through the AICM today, consider the following: Arrive Early: Regardless of your airline, allow extra time to navigate potential traffic delays and security checks. Stay Informed: Monitor airline websites and social media channels for real-time updates and announcements. Contact Your Airline: If you have missed your flight or anticipate doing so, contact your airline immediately to explore rebooking options and available assistance. Document Everything: Keep records of your original booking, any changes made, and communication with the airline. Conclusion The CNTE protests at the AICM are causing significant disruptions for travelers. Airlines are actively responding with flexible policies and communication strategies to assist affected passengers. Staying informed and proactively contacting your airline are crucial steps for minimizing the impact of these unforeseen circumstances. According to *Mayte Baena* (Milenio, 2025) the situation is rapidly evolving, so continue monitoring for updates and be prepared to adjust your travel plans accordingly.