Profeco and Ford Issue Recall for Over 2,000 Vehicles Due to Windshield Wiper Malfunction

The Procuraduría Federal del Consumidor (Profeco) and Ford Motor Company are jointly announcing a recall affecting 2,068 vehicles in Mexico. This action stems from a potential defect in the windshield wiper motor that could compromise driver visibility. According to a press release issued by Profeco on March 22, 2025, the affected models include the Bronco Sport (2023-2024), Maverick (2023), and Mustang Mach-E (2023) (Milenio, 2025).

The Defect and Its Implications

The core issue lies in the potential absence of sealant between the cover and gear housing of the windshield wiper motor. This omission could allow water to infiltrate the motor, leading to its failure. As Fernanda Murillo reports for Milenio, this malfunction could severely reduce or completely eliminate the driver’s visibility, posing a significant safety risk (Murillo, 2025).

Ford's Remedial Actions

Ford is taking proactive steps to address this issue. The company is offering to replace or repair the windshield wiper motor free of charge to affected consumers. Furthermore, Ford has stated that it will not deliver any potentially affected vehicles without a thorough inspection and, if necessary, repair. This commitment underscores Ford's dedication to ensuring the safety and reliability of its vehicles.

Communication with Owners

Ford plans to contact owners of potentially affected vehicles via postal mail and email. These communications will provide instructions on how to determine if their vehicle is subject to the recall. Owners can also proactively check if their vehicle is included in the recall through a dedicated online portal, accessible AQUÍ (Ford Motor Company, 2025).

How to Check if Your Vehicle is Affected

Vehicle owners can take several steps to ascertain if their car is part of the recall:

  1. Check Ford's Website: Visit Ford's official website and utilize the recall lookup tool.
  2. Contact a Dealership: Reach out to any authorized Ford dealer.
  3. Call Ford's Hotline: Call the Ford customer service line at 800 7138 466.
  4. Email Ford: Send an email to atnclien@ford.com with your vehicle's VIN for verification.

Profeco's Oversight

Profeco is actively monitoring Ford's handling of this recall to ensure consumer rights are protected. The agency is providing multiple channels for consumers to report any issues or concerns related to the recall. Consumers can reach Profeco through the Teléfono del Consumidor at 55 5568 8722 and 800 468 8722 (Profeco, 2025).

Importance of Addressing the Recall

Ignoring a recall notice can have serious consequences. A malfunctioning windshield wiper can significantly impair visibility, especially during inclement weather. This poses a heightened risk of accidents and injuries. It is imperative that owners of affected vehicles take prompt action to have their vehicles inspected and repaired.

Affected Models: A Closer Look

The recall specifically targets the following models and model years:

  • Bronco Sport (2023-2024)
  • Maverick (2023)
  • Mustang Mach-E (2023)

Quote From Profeco

«Profeco is committed to safeguarding consumer rights and ensuring that automotive manufacturers take responsibility for addressing potential safety defects,» states a representative from Profeco (Profeco, 2025).

The Broader Context of Automotive Recalls

Automotive recalls are not uncommon and are a critical part of ensuring vehicle safety. These recalls can stem from a wide range of issues, from minor software glitches to significant mechanical defects. Manufacturers are legally obligated to address safety-related defects and provide remedies to consumers.

Ford's Commitment to Safety

Ford's decision to proactively address the windshield wiper issue underscores its commitment to safety and quality. By identifying and addressing potential problems early, Ford aims to minimize the risk to its customers. This recall reflects the company's dedication to maintaining high standards and prioritizing customer safety.

What to Do if You Are Affected

If you own a Bronco Sport (2023-2024), Maverick (2023), or Mustang Mach-E (2023), it is crucial to determine if your vehicle is affected by this recall. Contact your local Ford dealer or use the resources provided by Ford and Profeco to verify your vehicle's status. Do not delay in scheduling a repair if your vehicle is included in the recall.

Consumer Rights and Resources

Consumers have the right to a safe and reliable vehicle. If you experience any issues with your Ford vehicle, including those related to this recall, you have recourse through Profeco and Ford. Utilize the provided contact information to seek assistance and ensure your rights are protected.

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