Profeco Issues Key Recommendations to Avoid Timeshare Fraud

The Procuraduría Federal del Consumidor (Profeco) is actively warning consumers in Mexico about the importance of being informed before signing any timeshare contract. As reported by Gabriela Rivera P. (2025) in El Imparcial, this initiative seeks to protect individuals from potential fraud and ensure they receive clear and truthful information about vacation services.

Profeco promotes healthy eating during Lent without impacting finances
Tendencias Profeco promotes healthy eating during Lent without impacting financesProfeco provides tips for healthy and affordable eating during Lent, ensuring families can follow traditions without overspending.

Understanding Timeshares: A Vacation Option Requiring Caution

Timeshares offer the possibility of enjoying vacation lodging for specific periods through an advance payment and annual maintenance fees. However, Profeco is emphasizing that consumers are entitled to receive clear, truthful, and verifiable information, especially regarding the terms, conditions, and total cost of the service. According to Profeco, no provider is authorized to make charges without express consent. Therefore, it is crucial that potential buyers understand all aspects of the agreement before committing.

Key Recommendations from Profeco

Profeco is currently providing a series of recommendations to help consumers make informed decisions and avoid falling victim to fraudulent practices:

Precios de pescados y mariscos en Semana Santa según Profeco
Tendencias Precios de pescados y mariscos en Semana Santa según ProfecoProfeco revela precios de pescados y mariscos para Semana Santa con herramienta 'Quién es Quién en los Precios' para ayudar a los consumidores.
  1. Verify Registration: Before signing any contract, ensure the provider has their adhesion contract registered with Profeco. This registry can be checked at https://rpca.profeco.gob.mx/.
  2. Avoid Renunciation Clauses: Do not sign if any clause obligates you to waive your right to cancellation.
  3. Cancellation Rights: Consumers have the right to cancel the contract within five business days after signing, without penalty.
  4. Alternative Accommodation: If the provider cannot offer the service due to reasons beyond their control, they are obligated to provide alternative accommodation of the same level or cover verifiable travel expenses.
  5. Provider Information: Ensure the provider offers essential data such as their name, business name, address in Mexico, telephone number, and email address.
  6. Check Complaint History: Consult the Commercial Bureau of Profeco at https://burocomercial.profeco.gob.mx/ to see if the company has a history of complaints.

Avoiding Pressure and Making Informed Decisions

Profeco is also urging consumers not to succumb to pressure from salespeople and to avoid making advance payments if they are not entirely sure. It is essential to assess your financial capacity before committing to a timeshare. As Profeco highlights, responsible decision-making is paramount in these situations.

What to Do If a Provider Fails to Comply

If a provider is not complying with the agreed terms, consumers have the right to demand payment of the penalties stipulated in the contract. If you do not receive a satisfactory response, you can file a complaint through the Consumer Telephone (55 5568 8722 and 800 468 8722) or on Profeco's official social media channels.

The Importance of Consumer Awareness

Profeco is actively emphasizing the importance of consumer awareness in the context of timeshare contracts. By providing clear guidelines and recommendations, the agency aims to empower consumers to make informed decisions and protect themselves from potential fraud. Rivera P. (2025) notes that this initiative reflects Profeco's commitment to ensuring fair and transparent practices in the vacation services sector.

Additional Tips for Consumers

  • Read the Fine Print: Always carefully read and understand all terms and conditions before signing a contract.
  • Seek Legal Advice: Consider consulting with a lawyer or legal advisor to review the contract and ensure your rights are protected.
  • Keep Records: Maintain copies of all documents related to the timeshare, including contracts, receipts, and correspondence with the provider.
  • Be Wary of High-Pressure Sales Tactics: If a salesperson is using aggressive or manipulative tactics, it may be a red flag.

Profeco's Ongoing Efforts

Profeco is continuing to actively monitor the timeshare industry and take action against providers engaging in fraudulent or deceptive practices. The agency is also working to educate consumers about their rights and provide resources to help them avoid scams. By staying informed and proactive, consumers can significantly reduce their risk of becoming victims of timeshare fraud.

Reference

Rivera P., G. (2025, April 13). Profeco emite recomendaciones clave para evitar fraudes en tiempos compartidos. El Imparcial. Retrieved from https://www.elimparcial.com/dinero/2025/04/13/profeco-emite-recomendaciones-clave-para-evitar-fraudes-en-tiempos-compartidos/